Shipping & returns
All online orders are processed and shipped via USPS from Aloha Pawz in Hilo, Hawaii. Your order will typically be packed and shipped within 3* business days from the time you place your order, however, delivery times will vary depending on the destination. USPS shipping cost is determined based on your order total. Some heavier items may have additional fees. These are noted in the product details.
For all shipments within the U.S., buyer is given the option of USPS Priority Mail, or Priority Mail Express Shipping. Buyer will receive a shipment confirmation email with the shipping tracking number.
Once you've placed the order please be advised that you will receive a confirmation e-mail that confirms receipt of your order, which will be processed within the next 3* business days. Should we be unable to process your order in full due to an item/s being out of stock, you will only be charged for available items & your invoice & order confirmation will be updated accordingly. Once your order has been fulfilled you will receive an e-mail notification with updated shipping information.
*Please note that delays may occur due to high volume order, weather conditions, or the holidays. During these times, we allow 4-6 business days for order processing.
Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.
We cannot be held responsible for USPS delivery delays or errors.
Online Return Policy
If you are not 100% satisfied with your purchase, you may return the product in its original packaging within 14 days of receipt and will be responsible for the returned shipping cost.
Items Not Eligible for Refund or Store Credit (Online Only):
- Items marked as final sale.
- Free gifts or promotional items with retail value.
- Returns received in damaged/worn condition.
- Returns received after 30 days of the original order shipment date.
- Shipping charges, except in cases where we have made a shipping error.
- All edible items (Food, treats, supplements)
- Items without original packaging